mobile app is easy to use but some external charges off the charts
mobile app is easy to use. its very user friendly. i only started trading less than a month ago and have tried 2 interfaces. this one is by far the cleanest looking.
instruments are limited so you dont find the entire world stocks here, which can be annoying at times.
contract notes are sent daily i think, if youre trading daily.
stop limit functionality
price alert triggers..
just a good app all around
the low star rating is for 3 reasons.
1. there customer service seems to be non existent or extremely busy. emailed them several times and got no reply.
2. verifying process is also a little slow. took about 2 weeks for me (sending info twice)
3. forex rates are great, but somewhere down the line, you lose up to 5% of your investment when dealing with foreign currencies. i have lost almost half my profit due to some sort of charge which i cannot see.
however, if you upload in the currency you want to trade in, its a fantastic app and very very low cost!
its sad that these charges tarnish trading212s rep, because its not really thier fault i believe.
Reply from Trading 212
Thank you for sharing your opinion about our service! It will be taken into account.
As of the above-mentioned points:
1. We working to improve this - measures are already taken, and our team is increasing on a weekly basis: https://community.trading212.com/t/upcoming-improvements-community-threads/2679
2. Due to the high demand, a verification might take longer than usual. Nonetheless, this is also something we're working to improve. In fact, the new onboarding process is already live, and only on rare occasions such delays (like the one mentioned above by you) may occur.
3.1. If you're referring about trading CFD: detailed information is present in the following post: : https://community.trading212.com/t/trading-212-fee-trading/3823/4
3.2. If you're referring about trading Equities: it's due to FX risk. Currencies fluctuate constantly & the current exchange rate might differ significantly from the one you initially invested at. For example, when you purchase USD securities with GBP, you're also betting that the $ would appreciate against the £, if it does - you profit even more, if it doesn't you might see a loss, even if the security have gone up in value.
Any further recommendations/feedback are more than welcome at feedback@trading212.com. Regardless, we look forward to clearing out any questions you may have and earning your 5-star rating in the process.