Following an issue with the delivery of an incorrect product, I raised a complaint with Flower Station. I was informed that the product was out of stock at the time I ordered but was told that once back in stock it would be re-delivered.

As promised, roughly a week later, the correct product was delivered to the recipient along with a gorgeous bouquet as a goodwill gesture. Given how busy the company is - one of the few florists to still be offering same day delivery in London during the COVID-19 crisis - I really appreciate their willingness to rectify their mistake. They care for their customers and go above and beyond to make things right.

Both sender and recipient very happy with the outcome! Thank you for the beautiful flowers.