**EDIT**
Wow this company gets better and better, the reply alone to review is laughable and not professional in the slightest and to top it off after threatening to go to the ombudsman I then received an email back from the famous ‘jack’ as mentioned in another poor review and it states “ Hi rachel,

Our terms are specified on our website and you will not be getting any more money from us or ever be able to purchase from us goodbye.

Kind Regards,

Jack”

What a lovely guy!

I’ll tell you something Jack I will get my money back!!!

You also state that the ‘box’ was damaged upon return when it was never in a box in the first place! The wallpaper came wrapped in layers of bubble the same bubble I used to send it back with everything attached as should be, I will own up to the fact I opened a roll of course I did otherwise how would I know it was not as described on the website, I really hope that reply to my review and emails are enough to put any potential customers off buying from you!

Just add I then went on to purchase different wallpaper from I Love Wallpaper and it was amazing! Cant complain one bit...

What an absolute rip off of a company this is! I ordered 2 rolls of wallpaper and when it arrived looked nothing like it did on the picture, obviously I had un done some of the wrapping to see how it looked first but it was all put back in the original packaging and I went to return it, not only was returning it a pain to do but I also paid another £5 for the privilege as well as paying £6 for it delivering! After waiting nearly a week to hear from them about my return I have now been refund a whopping £11!!! There reason for this is apparently the wrapping had been opened on the roll! Even though there was nothing wrong with the roll itself and they charge a 20% charge for returning it! So now I have paid for wallpaper that I don’t have and haven’t received a penny of the money back...Absolutely disgusted with this company especially at a time like this when every penny counts right now