Hi Tazdevil,

Thanks for reaching out to us on here, we're sorry there's a problem with your order though.

If you've tried the usual cleaning of the disc and it still doesn't work, please drop our customer service team an email at website.service@hmv.co.uk and they'll be happy to help with what to do next.

We can't send replacements unfortunately, we'd normally advise popping into your local store to swap it over, which we obviously can't do at the moment so our customer service team will give you all the info to pop it back to us for a refund, leaving you free to re-order.

Thanks for letting us know, we'll sort this out with you asap :-)