They r total lairers and don't give u great customer service is a lie. All this company wants u to do is spend money and 4 them to make money. The lack of customer service support from ideal world has been appalling and disgusting. And one of my pet hate with ldeal world is they say they will get back to u within 24/48hrs.which in my opinion totally unacceptable. And they dont get back to u in time is a lie as they send u the same email timevafter time. And on occasion dealing with ideal world I've rang ideal world and they do not speak good English at all. As when they speak to u u can hardly understand what they r saying to u. And when they don't like what u r saying the end the call as they don't want to listen what u r saying. And another thing with ideal world use Hermes courier services. And the reason why ideal world use them because one and one reason only they r cheap and nasty and very poor delivery the goods. They have mucked my orders up and I've spent alot of money on their show. Yet they don't care one bit and I mean that there communication needs a lot lot lot of work and the customer service.
I've been waiting 4 2 orders one u sent but only the microcloths and no 2X 5 litres of waterless wax Williams and my watch. Its appalling and disgusting and your customer service is a laugh beyond a joke. U take my money but not items. And u send me my 40 microcloths that I ordered the 2X 5 litres Williams waterless wax. Now explain that stupidity to me. Yet u stupid people at ideal world TV send me the one I cancelled which wax 20 microcloths and 5X litres of waterless wax Williams. Yes the one I ordered was 40 microcloths and 2X 5 litres of waterless wax. But instead of sending it all together I sent me just the 40 microcloths why?? Which stupid one thought of that one. Yet I'm still waiting after 7 days 4 my watch and 2X 5litres of waterless wax willams