Flights got cancelled due to coronavirus. The agent and airline are by law supposed to offer us a refund. Travel pack are refusing to refund due to changing T&C's in early march - as the coronavirus was becoming more serious. This is several months after booking flights with travel pack.
I have not been able to get a refund, despite the flights and therefore travel packs costs not evening happening.
I have been responded to with sarcasm and bluntness. They have just also said go through your insurance company and dont let them pass the costs - even though my insurance company did not take the money!!!
will not rebook with them and considering a small claims court. the law is clear - these guys just ignore!