I had a lot of trouble ordering through their website despite me providing credit card details and PayPal. When I checked social media it was apparent other people were having the same issue with the website. A bug, ok it happens.

I tried to order again later on in the day and was still having the same issue. I reached out to them and they asked me to DM them. I did. Almost a week later no response and no response to the email I sent them either.

Eventually their website worked again. Instead of ordering the 2 sunglasses I wanted I bought one £200 pair from Selfridges and just ordered the one from them (that wasn’t available at Selfridges).

My Sunglass Hut order has still not been processed. I have received and even exchanged the pair I got from Selfridges already. I wish I had read TrustPilot reviews before using Sunglass Hut as it looks as if I won’t be getting my sunglasses for a long time or any response from customer services. They have plenty of time to post work out videos on Instagram though?