EDIT*** I replied as per the response to this but have got no reply or acknowledgement of my e mail. No one is answering the phones. Please can someone get back to me!
I would give no stars if possible. They are cashing in on the Corona virus situation. Myself and my husband are key workers that work at a school and they will only amend not refund . My son is takng his GCSE's next year so we can not change to another school holiday as a) my son is required to attend interventions in school and b) we do not know the holiday dates for next year. I have put some dates in and all of them require an additional £160-£335 plus on top of what we've paid and if you cancel you incur fees too. It's the first time I've used them and it will be the last. Book with them at you own risk. We saved all year to lose out on our holiday and lose our money too.