In the real world the company's newly opened shop in Edinburgh has a vast array of books and is very pleasantly laid out.

In the virtual world, however, the firm seem woefully behind the times and utterly unable to respond to either emails or messages on Twitter. I have had great difficulty over the past two months in confirming whether goods from a book subscription have actually been placed into the postal system on time. The fact that only one shop seems to be able to answer such questions, due to each having a different computer system (according to a member of the Edinburgh staff) only exacerbates the issue.