DO NOT USE THIS COMPANY - SIMPLY ATROCIOUS - ALICANTE

After a 2 hr wait, girl at desk was really rude and unhelpful, insisted I had to pay more and upgrade as no small cars were available, then after i said id hire from another company as i only like small cars, there was one available, then she said she was going to refuse to give me the car, i asked why, she walked off, came back typed on keyboard, said or explained nothing, made me sign and finally gave me keys. She was small in height, mousy brown hair, scraped back, ear ring holes in hear ears, i asked the girl for her name and she refused to give it and turned her badge around. 2.5 hrs to pick up hire car is unacceptable, unless of course you pay 50/60 euros to jump the que. We usually always use sixt, no ques, nice friendly helpful staff and only takes 5-10 mins to get the car and get on your way. Most disappointed

+ 70 euro fee for drop off at another depot as airport closed
then a £350 charge on my credit card when we got home ..