Review of Trustpilot


Rated 1 out of 5 stars

Trustpilot has three times arbitrarily removed my review…

Trustpilot has three times arbitrarily removed my perfectly proper review without valid reason or explanation in response to my requests. In fact, Trustpilot falsely posted that my favorable four star review was reported as inappropriate by the company I reviewed when, actually, the removal was solely Trustpilot's action for an alleged violation of some undisclosed Trustpilot guideline. On February 22, after sending four e-mails over a three week period and providing evidence I was a legitimate customer, Trustpilot restored the review only to delete it again within hours. Again, no explanation or reason for their peculiar action was given other than a vague, form reference to some alleged violation of some undisclosed guideline.

February 23, 2020
Unprompted review

Reply from Trustpilot

Hi Don,

Thanks for reaching out. Sorry to hear your review may have been picked up by our fraud detection software. No system is perfect, but computers tend to be more accurate than the average person at spotting fake reviews. That's why we combine customized software with an international team of dedicated analysts, investigators and agents who work with reviews every day. If you believe there has been a mistake, feel free to contact our Content Integrity Team at compliance@trustpilot.com.

Kind regards,
Trevor