Lookers Aylesbury is a new Land Rover/Jaguar franchise. I recently purchased a 2nd hand Range Rover from there The premise are very sparkly and shiny, HOWEVER that's as good as it gets. Trying throughout the whole process to actually contact them via phone or email was horrendous. It appears that all calls get routed to reception which will often have just one person to man the lines, this results in massive delays in getting through (15-20 mins) The actual face to face bit of buying of the car went relatively smoothly up until the point I paid. The customer service post payment is woeful and one of the most frustrating encounters I have had.
Example: The day I collected the car, the fan continued to run even with the engine off, took me 4 attempts at getting hold of anyone and when I did it took a further 2 days to get a reply only to be told that if I wanted a courtesy car that I would have to wait over 3 weeks before they would look at the vehicle! (I had only had it a day!) When I did get the car to them, they had to do over £1200 worth of remedial work (incl discs/brakes, fuel pump etc) which has to make you wonder, if as stated pre sale, had the vehicle actually had a full service prior to collection.
Its what beneath the surface that counts!