I have used Rype for 2 years
I have used Rype for 2 years. I have both good experiences and bad experiences!
Their customer service is so so. They're not so helpful.
Their marketing and mindset are great. A lot of meaningful and motivational articles.
Their teachers: Some are really cool and awesome. I have great moments with them. Some are so so. Not all of them are native.
Their billing system is bad. They charged me a lot for no reason and refused to refund. Sometimes they charged me twice per month!!! I tried to ask why their customer support is not so good, so you know the result.
Reply from Rype App
Hey Kani!
Thanks for your feedback, we're constantly trying to improve our platform experience.
We're sorry you had an issue with your billing. Our team sent you an email to get a better understanding of what happened, and resolve what happened asap.
As a recurring subscription service, we are well aware that these things happen as customers may forget to cancel, and we want to stay on top of that.
Please let us know and we hope to help resolve this for you!