Hi Debbie,
I am sorry for the issue you have had with your order from start to finish and the inconvenience this must have caused you.
I want to just let you know here we take our complaints/reviews very seriously and now we have your order number I have logged your review against it.
It will be used as feedback in future to help with improving our customer services and developing easier processes and resolutions specifically made with the customer in mind.
I wish to also inform you I have logged your response as further complaint and that you have been heard and acknowledged.
I apologize again for what you have gone through in regards to your item and I hope you have a lovely day.
Kindest Regards
Customer Services