Bought a mattress at R&F although same one cheaper at Bobs Furniture because they didn’t have a take away if old mattress policy. When I bought it the salesman said as long as old mattress is free if any stains they will take it but to be sure buy a mattress cover which I did. Day before delivery they call to give me approx. delivery time. I ask about them taking old mattress away again because I’m 69 years old!! I’m told same exact story. On day if delivery the truck drivers said mattress was stained and had an odor and even with a mattress cover they wouldn’t take it. ( some stains yes but odor no!!) I immediately called back R&F and was told sorry up to drivers discretion. I was told salespeople will tell you anything to make a sale. Tricky and terrible way to make a sale. They just lost a good customer !! Beware of what they tell you because it may not be accurate or true!!