I have not received the items yet
I have not received the items yet despite being told it would come yesterday and have been told to contact the shipping - great accountability !
Update. Now received an email confirming the money has been refunded - Without delivery charge! No explanation. Great just in time for Christmas.
Not happy.
Reply from Superdry
Hi
We apologise for the issues you have experienced with your recent order.
We strive to meet all of our quoted delivery times and are disappointed to hear that on this occasion we were unable to. Our delivery policy and procedures are monitored very closely and customer feedback like yours is a vital part of measuring their success and improving our processes.
If you have still not received your order, please contact our customer services department on 0333 321 2222 and one of our team will be happy to help.
We appreciate your feedback and would like to thank you for taking the time to review us.
Kind Regards,
Superdry Care.