Easy to set up... difficult thereafter.
Well, following my last review.
Waited a month to go back on line to set up tenant details/contact numbers/boiler details/gas safety due dates for three properties. One property is due by 7th Jan but earliest available date was 13th Jan!
Not to worry I thought as your repair offered for me to contact them by phone and they would update the details. So, assuming they could override a computer it wouldn’t be a problem.
After a very frustrating 22 minute phone call I was told I had to give 28 days notice so 13th Jan was earliest.
Had this been explained at the outset I could easily have done the sums and identified the initial wait to input details Plus 28 days notice period would mean I could never have achieved the 7th Jan deadline.
I moved to yourrepair from 24/7 and Homeserve due to poor service.... I think I’ve made a mistake.
Reply from YourRepair
Hi Darren,
I'm sorry to hear that you have found difficulty in booking your Gas Safety Certificates. The minimum 28 day notice procedure for this is a guideline we have in place to allow enough time to ensure we can successfully arrange for an engineer in your area to find time to book this in on or before the due date to ensure you have this completed in time.
I can confirm that I have arranged for a claims handler to contact you today to discuss which of your properties is due on the 7th January and to ensure that this is booked in with an engineer for on or before that date.
Bronte
Aftercare Team