Hi Jean,

That's disappointing to hear, If you're having issues with your devices this is something we would love to help you with and we'll do all we can to look into things. Rest assured, we're continually working to improve our customer service and your comments will be fed back, please talk to one of our technical support agents instantly over web chat (a bar will pop up on the bottom right of the screen when an agent is available) we can also be reached on Twitter (@hivehelper), or Facebook (Hive) – agents are available between 8am‐9pm Mon to Sun.

Thanks
The Hive Team