Just had a call from John Lewis customer services re my Le Creuset rusting pans. Very underwhelmed. Delay in response was because someone was on holiday.. I get that, no issues... and...
Yes there is no longer that ‘John Lewis’ special customer treatment when there is a problem. Basically, the same as any on line store, no better.
Described how much we have spent in John Lewis over recent years (10s of thousands) but it meant absolutely nothing. I guess they have too many wealthy customers to make our purchases to be of note.
Concluded... I take my rusty pans back to Le Creuset and they will sort it out.
No one cares any more. I will not be walking through their doors (or Waitrose where we do our shopping) again.
Trouble is... where can one go these days where customer loyalty is valued?