Hi Tom,

Thanks for taking the time to send your review, we understand how frustrating it can be when your withdrawal hasn't been received. There are a few things that can alter the time it takes for a withdrawal to reach your Bank or PayPal account; this can depends on the method used to make the last deposit on site, how quickly your payment provider are able to clear the funds and whether the weekend may have caused delays.

When a withdrawal is requested, we aim to process this on our side within 24 hours, once we have received confirmation that the funds have been accepted, we aren't able to see where the funds are within the bank or PayPal's systems.

As we can't discuss your account on Trustpilot, please feel free to call our Customer Support Team, who would be able to look into this further for you. They are available 24 hours a day on 0800 083 1833, alternatively, you can use the Live Chat facility found with our Help and FAQ pages, we would be more than happy to help you with this.

We hope the funds are cleared back to your account shortly.

Kind regards,

Jess - Virgin Games