Review of Coinbase


Rated 1 out of 5 stars

DO NOT USE COINBASE!!

Coinbase was my go to place for crypto until recently. Over the last 6 months everything about Coinbase has turned to garbage. Consistent issues with the mobile app, problems with funds when making a transaction, and sending BTC out of Coinbase. Worst of all is their support. They absolutely don't care about their customers or resolving issues. Either that or they have totally clueless people working support with no supervision. Happy to leave my case number since support no longer replies. Maybe this will get their attention.

This is an update 10/3/19 one day after posting the above...
After no valid response from support Coinbase has just overcharged me $50 for a transaction. Charging two different bank accounts for the same transaction. That's after already giving me a refund for overcharging account previously.

10/3/19 update 2
I will keep updating as this ridiculous saga continues. I submitted a new ticket for the $50 over charge explaining that due to the previous ticket I incurred a new $50 over charge. Mind you, that is after them already reimbursing me for a previous over charge. They said the case is being worked on via the other ticket which is impossible as this is a completely new issue. I was just over charged yesterday, the previous ticket has been open for some time now. I replied advising this was a new case only to receive an automated message that my case has been closed. I submitted another new ticket, will update how this plays out.

Seriously, stay away from Coinbase.

October 2, 2019
Unprompted review