Sent my laptop to CIYG as working/damaged. Firstly, dpd turned up a day early when i wasn't home so what is the point of booking a specific date to collect? My laptop was immaculate and very clean and it booted up fine prior to being sent to them, i also wrapped it in protective bubble-wrap. CIYG initially gave a price of £131. Upon recept they sent me 1 single photo of a filthy, cracked and what looked like 'melt' marks in the plastic, saying that my laptop had stuck keys (which was true but only a few at worse, but there was no where to enter the exact damage when asking for a price, but it worked fine with a usb keyboard) wouldn't boot up and was therefore reported as 'heavy damage'. Which was not the case. They offered me £50. I would have have asked for return of my item but feared it would have come back in a worse state of repair so managed to ask them to revise their price, which to be fair they did and upped their offer to £100 which i accepted. I would not use them again to be honest as they aren't all they claim to be.