<<1Mbps when I'm supposed to be getting 35, speaking to numpties in call centres who talk you through procedures you know won't work. 2 hours plus on the phone, they had me disconnecting face plates, told me they would monitor for 48hrs and get back to me...they didn't.

I called again after 4 days, they told me "we are sure splitting the ssid will fix it", it didn't. I called again, more running through checklists, then a lengthy hold and they tell me there is a problem with the infrastructure from OpenReach that will take 3-4 weeks to fix. I don't believe them. Incompetent support. Should have stuck with my old provider.

++++Update++++

4 weeks later ("the problem may take 3-4 weeks to fix") and the speed is still continually pathetic; <5MB for "Superfast" broadband. I didn't mention it before but it's intriguing how when the problem arose they "confirmed" the problem was with the network when about an hour previous they had "confirmed" that there was no problem with the speed to my house so the problem was with the router.

They said someone would be in touch to discuss compensation - they haven't.

Whilst the social media team's disappointment is touching I don't use facebook or twitter so it's no good to me and I suspect they are about as useful as their colleagues on the end of the phone.

I would advise any potential customers reading this to take your business elsewhere. I was sucked in by the chance of having CityFibre FTTP in the near future, I wish I hadn't. The worst phone/broadband/utility/TV company I have ever dealt with.

++++ Update 2 ++++
After over an hour on hold, waiting to get through to their customer care line (online chat said no advisers are available, several times) I gave up and lodged a formal complaint on their website.

Vodafone auto reply: "One of our advisers in the Customer Relations team will be working on your complaint and will respond to you within 48 hours."

5 days later I have had no response whatsoever!

++++ Update 3 ++++
7 days since I made a formal complaint and received the meaningless auto acknowledgement -

No one has responded to my complaint ("One of our advisers in the Customer Relations team will be working on your complaint and will respond to you within 48 hours.")

My complaint has not been resolved ("We'll complete a full investigation and aim to resolve your issue within 5 working days")

In that time they were able to tell me my bill was due both by email and SMS.

According to a speed test I just ran my 35Mbps "Superfast" broadband is currently giving me 0.28Mbps

This company is an abomination

++++ Update 4 ++++
After almost 3 weeks (48 hours promised - dealing with a lot of cases apparently - I'm not surprised!) someone did call me. To their credit they did refund me all of my bills and allow me to leave at without paying an early cancellation fee.