29.07.19 - Purchased a fascinator at 99p for next day delivery. It did arrive on time. However the hat/fascinator was badly dented and creased and I needed this for a wedding 2 days later 02.08.19.
This fascinator cost me £28.00 - I emailed their customer services and the responded asking that they would need 2 photos showing the faults, with the original ROMAN tags etc still attached. I replied to their email in a timely fashion, received no response until i chased them, they replied saying they had not received my email with photos! I have kept proof that these photos did indeed get sent. I have now sent again, weather they received this second lot of photos is another story, they said they would send a replacement out for next day delivery ON RECEIPT of said photos. I needed this hat for a wedding. Extremely disappointed that they choose to ignore my responses.
I sent their damaged hat back via toyal mail tracking and it has been delivered back to them. However, ive had to open a paypal case as no response from customer services to say theyd received it. So we are at 19th august and still no refund received. Paypal are now asking me for proof of postage/tracking ref. Which of course i have. DO NOT BUY FROM THIS SHODDY COMPANY, RUN BY A BUNCH OF CROOKS.