Review of John Lewis


Rated 1 out of 5 stars

Still refusing repair and now being accused of LYING/FRAUD!

Further to my previous issue as seen on here (TLDR: refusing to honour warranty and they damaged my phone) I have now been contacted by John Lewis on Trustpilot immediately followed by requests to provide even more evidence than the multiple pictures I have already provided them and also demands of proof I hadn't fraudulently created my evidence! Disgusting behaviour, I'll now be seeking legal advice and likely be recovering via small claims court, I'd rather them decide than be treated like scum by this company. THEIR REPLIES ON HERE ARE NOTHING BUT EMPTY PR DAMAGE CONTROL.

July 22, 2019
Unprompted review

Reply from John Lewis

HI Michael, please be assured your case is with a senior member of our Technical Support Customer Relations team, who is working on the issues you've raised and all requested images and information will help in achieving a resolution. Thank you ~ Annette