Tried to get me to use their other lender with high APR (for bad credit customers) despite Experian saying I have an excellent credit score. Very underhand.

Despite having insurance with them and having tiny credit card debts, excellent credit rating, 90% equity in my house, savings, above average salary they have turned me down for a small loan to do building work.

Luckily John Lewis gave me the loan.

Very dodgy company. Will also cancel my insurance at the next renewal as no longer trust them.