JG

We’re sorry to hear this. PKB is a web-based app, designed to work just as smoothly on a mobile as it does on a computer. If things aren’t displaying properly, we’d really like to help get that sorted.

Depending on your area, you can also access your PKB record from within the NHS App. This integration offers patients a fuller view of their care, beyond their GP data, including hospital test results, clinic letters, secure messaging, and more.

Your healthcare providers decide what data to share into your PKB record and when. Whilst some are sharing all data types and using PKB's full functionality, others are taking a more phased approach. Please reach out to our support team on: help@patientsknowbest.com. We can help with your display issue and check what you can expect to see in your record in the near future.

Best wishes,
Lisa
📧: help@patientsknowbest.com
Patients Know Best

Hi,

Thank you so much for taking the time to leave us your feedback.

We appreciate how important the accuracy of the estimated house price range for your property is to you and we're sorry to hear of the experience you've had when using the Zoopla website.

We'd like to discuss this further with you and we'll DM you shortly for more information.

Many thanks,

Zoopla Support

Dear JG,

Thank you for your review.

I understand that you're unable to see your DNA results.

I will be happy to look into the issue for you. I have sent you an email to your registered email address, and will ask you to kindly refer to that email for further assistance.

Thank you in advance.

Sincerely,
Samuel
MyHeritage Customer Care Team

Hello JG,

Thanks for leaving us a review.

I'm really sorry to hear about the issues with your order. This is not the experience we want for our customers. Could you please reach out to us online through our website or social media channels?

We will be able to look into this and get it sorted for you promptly.

Hamza

We’re sorry to hear you’re unhappy with the experience you’ve had with us. We’ll definitely look into it for you. Please drop us an email with your details and we’ll take it from there. Our email address is LVGICares@lv.co.uk ^Sereen

Hi,

Thank you for your review and feedback.

We are sorry to hear this has happened to your Gymshark item! Quality sits at the heart of everything we do, so we understand your disappointment.

However, we'd love to make this right! If you haven't done so already, please contact our support team at support@gymshark.com. Make sure to include pictures of the faulty item, as well as your order details. This will allow our team to help you as quickly as possible!

We appreciate your understanding and look forward to hearing from you soon 💙

Thanks,
Gymshark

Hello, Thank you for your feedback. We're sorry to hear about your experience. If you have any further queries, please get in touch with our customer service - https://support.thetrainline.com/en/support/tickets/new. Thanks again, Nigel.

Hi,

Thank you for leaving us your feedback and we're sorry to hear about your negative experience.

We'd like to assist you with this and we'll DM you shortly with more information.

Many thanks,

Zoopla Support

Hello,
My name is Abi and I'm one of the Team Leaders and Senior Complaint Handlers at Octopus. Thank you for taking the time to write a Trust Pilot review, your feedback is really important to us and we are sorry to hear you are experiencing a problem.
Today I have reviewed your account and the issue with your smart meters. I have reached out to you directly by email and require some photos to be sent to me so I can investigate this further. Please reply to me directly via email and I will happily be able to help you further and resolve your query there.
Speak to you soon,
Abi

Hi JG, thanks for taking your time to contact us although we're sorry to hear of the concerns you've raised.

The speeds you get at home will, of course, depend on a variety of factors, it depends on your package, what and how many devices you have, how they are connected amongst other things.

We have a download speed guarantee - this will show the minimum speed we would expect for all our packages - you can take a look at that here: virg.in/speedsexplained.

If it's just the WiFi and all things are looking good over a wired connection, we have some helpful pages to get the best from your WiFi. We recommend starting here: https://virg.in/wifisos.

We do have Intelligent Wifi Pods available which can enhance wifi signal within your home, which may benefit you.
For more information on these, please see here https://www.virginmedia.com/broadband/intelligent-wifi.

If after having a look at our help links and community forum pages, you're still getting lower than the minimum over a direct wired connection then please do chat with our Tech Support on 150/03454541111 who will be more than happy to help you out.

Many thanks,
Tom