It took 2 goes on separate days to book…
It took 2 goes on separate days to book my next tariff, the system is clunky and slow to respond. I tried Live Chat which achieved nothing! Shame, as when you speak to staff they are helpful.
July 10, 2019
Unprompted review
Reply from E.ON UK
Hello Susan and I'm sorry it wasn't straightforward to switch tariffs.
We've had a couple of issues lately that caused our website to under-perform. These have been sorted now.
At this point, our Live Chatters aren't sales trained and not allowed to change a customer's tariff. They should've put you through to our specialist sales team who would've been happy to do the switch and I'm sorry this didn't happen.
Thanks for sticking with us Susan.
Malc