Terrible
Terrible. Re-registered claim under alternative address due to pack not being received. Same issues once again and emailed them...NO RESPONSE. Rang in several times and hold for an age, then cut off without speaking to anyone! I think this may be a SCAM most likely fronted by banks, to deliberately prolong claims and keep you waiting past upcoming deadline, 29th August. They want to keep you in limbo forever waiting a day and cannot even speak with anyone by email or phone. WOEFUL! You wont be charging me when I go elsewhere either as you provided me with '0' SERVICE.
Reply from Allay
Good Afternoon John,
Thank you for taking the time out to leave a review. We are disappointed to read such a low review. We hope that this reply is taken into consideration.
Due to the PPI deadline being set, we are experiencing a high volume of calls at peak times. You can arrange a call over our social media channels which have a one hours response.
We have asked you to complete the relevant details via the "find the reviewer tool" so we can help.
Thank you for this review, we are always striving to improve our service. If you have any further questions or queries or just a quick chat about how we can help resolve any issues, feel free to get in touch.
All the best,
Allay