Asked them to refund my credit balance of over £200 on 31st May. 14th June still not done. Online chat with Sam who say he’ll get it done urgently in 3-5 days! That’s not urgently! So I ask to speak to a manager and get told it’s 1-2 days to speak to them too! Cheap prices but garbage service if you want your money! It takes seconds to action a bank transfer into an account!


Update. Had a call from Ken who was unhappy I’d not been put thro to a manager straight away. He understood my frustration and apologised. Refund actioned the next working day. I am now once more a happy outfoxthemarket customer. Won’t be leaving any time soon!