AWFUL customer service
Despite ordering the correct items as advised BY E-Spares website, and having those correct items confirmed by e-mail, E-Spares sent completely the wrong items. Then when I e-mailed them several times to ask about returning the wrong items, it took 3 days for them to even reply. And despite their website falsely advertising as "Hassle free returns" they did nothing but complicate the return and several times suggested that I had ordered the wrong item DESPITE their previous acknowledgement that I had ordered the correct item ! APPALLING customer service, and I only gave ONE star as I DID eventually get a full refund after two weeks.
Reply from eSpares.co.uk
Dear Michael,
Thank you for your review.
I am sorry to hear of the issues experienced.
At eSpares we are always looking to improve our services.
We are very grateful you have taken the time to provide your feedback. Your comments have been passed to the relevant department and it is something we are looking into.
Please accept our apologies for the inconvenience caused.
Kind regards,
Hamza