Everything was great until we had a problem. We’ve been unable to contact customer services for literally MONTHS. The phone just rings and rings and rings. My girlfriend has been on hold several times for an hour and got nowhere. We went into the shop to speak to them where we bought it and got fobbed off and told we have to ring the same number we’ve already been trying and “yeah it’s bad, we have to do the same if we want to speak to them”, really? You pay £2000 for a sofa that costs nowhere near that to make, it breaks and you’re not interested in helping a customer and couldn’t care less now you’ve got their money? Charlatans. Avoid!!!