American Auto Shield and its President, Jason Currier, live in a magic auto fantasy land. In this land, customers don't matter. Delivering on the service people pay them for doesn't matter. And, best of all for them, legally binding contracts don't matter so they can do whatever they want!

Unfortunately for Jason Currier and American Auto Shield, scamming money from customers under the pretense of providing car warranties and failing to deliver on contractual obligations are illegal activities that have very real consequences.

AAS's reasons for denying claims directly contradict what's in their contract. They'll claim you didn't have coverage when your contract says you did. They'll claim your car had a pre-existing condition when your contract says you didn't. I asked one of their supervisors, Alonzo, about this fact.

"I understand your point," he said. "That won't change our decision about your claim."

It may not change your fantasy land decision, Alonzo, but it also doesn't change AAS's contractual obligations under the law.

Jason Currier and the AAS crew will probably never escape their fantasy land. At least, when they wind up in jail, American auto owners will truly be shielded from these despicable criminals.