Oh dear.
Worst experience ever.
I ordered some custom-made drawers. Roughly speaking: 4 weeks to get the wooden bits - which was okay except it was JUST the wooden bits. Another EIGHT weeks to get the screws! Runners never arrived (I waited and chased for a further 4 weeks).
I wasted so much time chasing these guys and just got fobbed off with platitudes. When they could be bothered. The worst thing about this experience was the virtually non-existent, and extremely slack, customer service.
Out of pocket, but I get some comfort from the fact they've apparently ceased trading (they've never bothered to tell me this) and can't do this to others now.