I was quite confused when the mattress arrived and the delivery man said he wasn't taking my old mattress away, I said but I've paid for it and he replied no someone else will be collecting it! He was very pleasant about it though but it just left me wondering when they would be coming as I didn't know how I would get the old mattress off the bed and the new back on. I collection did come about an hour and a half later that morning and yes they took it away. My big problem was, being 68yrs old 5 foot and female! I had a very difficult job of getting the new mattress not only on the bed but getting it unpacked and then finding it was the wrong way round I then had to struggle turning it in stages to get it the right way round! The mattress itself is turning out to be just what I needed but it would have helped it someone could have given me a hand.