Hi Rob,

We don't have the cheapest rates available, but we do feel we price fairly in line with the market price.

If you needed to get in touch about something you're not able to do online, or you can't find the answer top on our website, then you wouldn't run the risk of losing the reward. Your query regarding the different renewal offers you have received, would come under this.

You can find more information about the Self Service reward here: https://forum.ovoenergy.com/my-account-my-ovo-app-website-103/self-service-why-phone-or-email-when-you-can-do-it-yourself-1823

Thanks,
Amy