I would just like my faulty windows repaired
Having had windows installed in October 2018, I have had a leak from top of the window.
I have tried to report it and get a response from them. I did today!! However, it was from their sales team.
All I wanted was for someone to call me an arrange a repair of my windows before more damage occurs.
If you do get through on the phone you're advised to email or use the contact page - did that - still no response from a human!
Customer service is apparently non exsistent.
Reply from Smith Glass LTD
As previously advised please can you log your complaint online using our "request a service call" page (if you mouse over the contact us tab it will show an option to "request a service call", click this and fill in the form asking for details and description of the issue or emailing the service department:- service@smithsltd.co.uk.
The requests you are sending through are all using our request a quotation forms which is why our sales team are contacting you and you are calling the sales department which is unable to assist you as advised.