I ordered a Nikon Z7 from Duke Fotografia in Las Palmas, but before I placed my order, I repeatedly asked the question: does the model you sell support all European languages in the menus? Their answer was: "SI, TODOS LOS IDIOMAS EUROPEOS" ("Yes, all European languages"), but when I received the camera, the menus were only in English, Spanish, French and Portuguese.

So, they lied.

When confronted, they had no choice but to take the camera back. I did expect some kind of last-minute twist in the tail, but didn't know what it was going to be.

Well, it was this: once they received the camera back, they claimed that I had sent it with an old EN-EL15 battery with it, instead of the newer EN-EL15B. This was simply not possible, as the three EN-EL15 batteries I have are Dymo-labeled 1, 2 and 3. Knowing this, I had been extra careful to send back an unlabeled battery. Therefore, the battery I sent back HAD TO BE the brand new EN-EL15B that came with it originally.

Of course, there was no way to prove that. They could claim anything, now that they had the camera back, and still had my money as well... So, I decided to play low profile and benignly asked what they suggested: they said they would take 40 euros from the sum they were about to reimburse me, and I had no choice but to accept, knowing full well that I was being cheated. Oh, and they kept my "old" battery, too.

I had no resort, except explain in this review how they treat customers, so that this very unpleasant misadventure would not happen to others.

I seriously advise AGAINST doing business with Duke Fotografia. In my experience, they are capable of being dishonest people, first lying about "SI, TODOS LOS IDIOMAS EUROPEOS", then lying about the battery to justify not fully reimbursing me.