The Ipswich store: I went to collect an item purchased in advance. At customer service (what a misnomer) was a member of staff busy on a computer screen/keyboard. Despite waiting for some time, my presence wasn't even acknowledged - let alone a "be with you soon, sir". I got fed up with being ignored & went to the P.C. section with a view to spending many hundreds of pounds. Again I was not approached by staff and so looked one out to enquire if anyone could assist me. They directed me to someone (manager?) in that dept. who said "I haven't got anyone free just now, could you wait". He appeared to be 'floor walking' & uncommitted - so why couldn't he have taken my money? Back to Customer Service. Same lady; same keyboard/screen. Same wait. Eventually she finished what she was doing and engaged with me. As a result she picked up a 'phone to ring someone. Following her gaze, I saw a man wearing a hi vis. vest unloading a trolley across the store. He eventually answered the 'phone & was asked to deal with my prepaid order as I was waiting. When the converstaion finished he resumed unloading his trolley. Not until this was finished did he take it away and come back a little while later to see what I wanted. I could go on, as things went from bad to worse, but by now I'm sure you get the idea..... staff at the Ipswich branch deem serving customers as something to be done when other work allows: I have taken my custom eleswhere.