1. Prompted to submit monthly readings
2. Monthly bills
3. Monthly direct debit payments
4. Queries dealt with efficiently by e-mail (no phone menus and cheesy music on hold)
5. Payments adjusted on request
6. Easily negotiated website
7. Facility on site to top up payment through heavier usage winter months
8. Courtesy, and old fashioned customer service from an individual who responds to the thread
Why would you switch once you're an Octopus customer. There is more than 'the cheapest' supplier to consider.