Took payment but items not in stock.
Just signed up, ordered trousers and get an email saying they have issues and they will not be delivered for approx 4 weeks as there has been higher than usual demand.
I have no desire to give your company a 28 day loan of my money. Modern shopping websites have stock management there is no excuse for this.
First and last order with this company.
UPDATE AFTER REPLY BELOW******
You are missing the point if you do not have this item in stock then ordering should not have been possible and therefore funds would not be being held against my card and I would not be wasting time emailing you. Stop passing the buck and sort out your website. I Build e-commerce platforms and I don't know of any that do not have stock management.
In addition, I did email you days ago to cancel the order and have not received a reply.
Reply from JDWilliams
Hi Gary
I'm really sorry we've been unable to supply the trousers you wanted straight away. If you pay for goods by card, we only take the payment when they are despatched, however your bank may hold the payment until we request it.
If you would prefer to cancel the order, so your bank releases the funds, please let us know; you can then order at a later date if the trousers are still required.
If there is anything you would like us to look into, please send an email to general.enquiries@jdwilliams.co.uk with the words 'trust pilot' in the subject line, and your account details in the body
- Caron