Took out a tyre insurance and alloy wheel insurance via the Audi main dealer that I bought the car from. Subsequently received a letter from the company detailing the policy no's for both. However, I only ever received a policy document (by email) for the alloy wheel cover. Recently, over a weekend,I had the misfortune of a puncture as a result of having picked up a nail. (It was only at this point that I realised that I had not received a policy document that I could refer to follow due process in order to make a claim). As I needed to travel that day, I took the vehicle down to my local tyre fitters to find out that the tyre could not be repaired as the puncture was too close to the wall of the tyre. Therefore, I needed to buy a replacement tyre. I subsequently contacted Car Care Plan Ltd to request a copy of the policy so that I could make a claim. One of the first questions I was asked was did I have a photograph of the old tyre with the nail in it as a claim could not be processed without it. I repeatedly tried to explain that I did not know this was necessary as they had never provided me with a policy document advising me what I needed to do! What a waste of breath - it was a bit like having a conversation with a parrot that could only keep repeating that I needed to supply a photo in order to make a claim. I have left a complaint with the company - awaiting a response - and have contacted the Audi dealer who sold the product to me advising of my difficulties and telling them that if I were to buy from them again, I would not take out such insurances if they with Car Care Plan Ltd.