Just purchased a Cat Activity Tree and although it is huge is was free p&p and the delivery was super quick. They kept me upto date with the tracking of the delivery which was great. On unpacking the item I noticed a part was damaged and I notified them reference the item and dispatched a replacement which arrived promptly. This was the first time I had used TecTake but it certainly won't be the last as they are a professional company and their customer care is excellent.