When I booked my holiday I was told I was getting a luxury 4 star hotel, transfers and a great deal. The transfer service dropped us at the wrong hotel so we had to pay for a taxi to get to where we were staying, when we eventually got to our hotel, we were charged additional taxes (this wasn't mentioned during our booking) I wouldn't have given the hotel a 2 star rating let alone 4 stars, it certainly wasn't a luxury, we had a small basement room with twin beds (even after requesting and being told we would have a double) I called Teletext during my holiday to complain and they said to call when I returned to the UK. I called when I had returned and they said I should have called while I was away! After writing an official complaint to teletext I received a response in which they wouldn't take any responsibly for the issues raised, no apology and no reimbursement. Absolutely disgusting service. After the cost of the holiday (massively overpriced) additional costs (taxi and taxes) I could have paid to go to somewhere a lot better. I will never book with them again. I feel like I was robbed and lied to.