This is the second time I've ordered online from JTF. The first time we ordered furniture and the young man on the furniture department was quite frankly amazing. He was so helpful and ordered the item in store for us because quite frankly im useless on the internet. We got our delivery date wrong and again the young lady on the phone at customer service was brilliant. She even refunded our delivery charge as it was a mistake on their part. We are waiting for our delivery now for our second order and I'm sure it will be dealt with in the same professional way as the first one. I would recommend this firm 100% it's how customer service should be done x