My daughter received a White company silver plated trinket box for Her 18th birthday From her uncle. After a few weeks it became severely tarnished although we had followed the cleaning instructions. II contacted the white company Customer service who have been extremely unhelpful - Even though I’ve given them the purchaser’s name and address and approx date of purchase, they refuse to do anything unless they can speak to the purchaser. I am reluctant to go back to her uncle and complain about the present, it just seems very ungrateful and he’s also a very busy man. The white company during my communications with them have constantly pushed the goalposts to avoid replacing this faulty item. I will be telling all my friends and family who are white company customers to avoid them now I am just so disappointed - I don’t often write reviews but after the shoddy service I have received felt compelled to do so. Avoid the silver plated items - they are not worth the money and look awful after a few weeks.