Problem Pop off sole but great customer service.
Had these slippers as a gift for mother’s day after the birth of my son. Had the classic 1 style with the pop off sole for outdoors. Had to say had high expectations and the slipper itself are wonderfully comfortable, however I can’t tell you the amount of times I have nearly fallen down the stairs or tripped because the pop off sole falls off. Really disappointed and it’s put me off recommending these to friends and family. I see the newer design doesn’t have the feature, I wonder if my problem was a common issue?
EDIT- after this review mahabis contacted me. The customer service has been outstanding. They were quick to respond and help with my issue. As I already mentioned the slipper is super comfortable, and with the new design I’m a positive that I will love these slippers. Well done mahabis you have restored my faith 👍🏻
Reply from mahabis
this doesn't sound good at all helen, let us fix it! we want to drop you an email now, but have a different email address to yours (we think!). we'll send a message now, and hope that you're able to follow up. if not, nudge us here. hopefully you'll love mahabis just as much as we do, in no time.