My first flight was delayed by ca. 90 mins, but we (myself and another individual taking the same connection) were assured by Flybe staff that the connecting flight would wait for us. On arrival we were escorted straight to the gate for the connection, the aircraft was sat there metres in front of us but apparently the pilot was not letting anyone else on.

Despite the fact that there were flights in the meantime we had to wait another 5 and a half hours to get one. I was given a measly £7.50 voucher which I noted was less than any main course meal available at the airport.

I missed the appointment that was the entire reason for my trip in the first place, day off work wasted, day's car hire wasted.

I emailed Flybe customer services 17 days ago and other than the automated email confirming they received my message I have had no response whatsoever.