Our sales person, Bob Marx was GREAT! He was knowledgeable, patient and very sincere. We would have easily given him FIVE stars. Other sales personnel also were very courteous. However the Novi Store Manager Gary (I have no last name) was condescending to both our salesman and myself. He was rigid, highly impersonal, and repeated the same sentence over and over. “this is corporate policy”, that is all he said. I cannot believe there is no flexibility to help satisfy the customer, Isn’t that important to Gardner White’s Corporate office?. My dealings with Gary are too long to explain in this survey but I would like someone OTHER than Gary to contact me. I will not shop there again if he is the manager. As the saying goes, if you are happy with the service you tell a few people, if unhappy you tell many, many people. It is a beautiful store inside but you will lose customers if this issue isn’t solved.