Freezer broken so quick delivery…
Freezer broken so quick delivery important. Paid for next day delivery, installation and disposal of old freezer. Delivery OK, Disposal OK. However "installation" was simply placing it in the garage roughly where we wanted it it. Not fully in place as there were two easily movable obstacles hanging on the wall behind it. Not levelled. Protective packing not removed.
Reply from ao.com
Good afternoon Diane
Thank you for your review
I'm glad to hear that the majority of your experience was a pleasant and positive one but I'm sorry that the connection service was not fully completed.
I have refunded the cost of the service as we wouldn't expect you to pay for a service that hadn't been completed correctly and this will be with you in the next 3-5 working days. If you do still require the item to be leveled then please drop us an email to customerservices@ao.com and we can arrange for a crew to attend on any day of your choice.
Kind regards
Brendan ao.com